Refund policy

Return and Refund Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be returned in its original packaging whenever possible.

  • Proof of purchase or order confirmation may be required.

Free Return Shipping

We provide free return shipping for eligible returns within the 30-day return period.

To initiate a return, please contact us using the information provided below. We will provide instructions for returning your item.

No Restocking Fees

We do not charge restocking fees for returned items.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method. Depending on your payment provider, it may take several business days for the refund to appear in your account.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or if you receive the wrong item, please contact us as soon as possible. We will work with you to resolve the issue promptly.

Exchanges

If you would like to exchange an item, please contact us for assistance. Exchange availability may depend on inventory levels.

Non-Returnable Items

Certain items may not be eligible for return where prohibited by law or for hygiene, safety, or other reasons. Any non-returnable items will be clearly identified before purchase.

Contact Information

JASON C DICARLO SOLE MBR

41 Ontario Rd
Floral Park, NY 11001
United States

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (Eastern Time)
Saturday – Sunday: Closed

Email: info@jasoncdicarlo.com