Shipping policy
Thank you for shopping with us. We are committed to delivering your order as quickly and efficiently as possible.
Order Processing Time
Orders are typically processed within 1–3 business days after payment is received and verified.
Orders are not processed, shipped, or delivered on weekends or holidays.
During periods of high order volume, processing times may be slightly delayed. If there is a significant delay in shipping your order, we will contact you via email.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 1–3 business days (if available)
Delivery times are estimates and are not guaranteed.
Shipment Confirmation and Order Tracking
Once your order has shipped, you will receive a shipment confirmation email containing tracking information, if available.
Tracking information may take up to 24 hours to become active.
Domestic Shipping
We currently ship to addresses within the United States.
International Shipping
International shipping may be available for select destinations. Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
We are not responsible for delays caused by customs processing.
Incorrect Shipping Addresses
Please ensure that your shipping address is accurate and complete before placing your order.
We are not responsible for orders shipped to incorrectly entered addresses provided by the customer.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us as soon as possible.
Email: info@jasoncdicarlo.com
We will work with the shipping carrier to assist in resolving the issue.
Delivery Delays
We are not responsible for shipping delays caused by weather conditions, natural disasters, carrier disruptions, customs processing, or other circumstances beyond our control.